Happy New Year!
Happy New Year! As we start 2025 , it’s time for a nod to all of us in IT and Ops who keep the digital wheels turning, day in and day out. Whether you’re a lone ranger troubleshooting mysteries in the middle of the night or part of a bustling team that tackles issues with efficiency and the occasional eye roll, there are a few eternal truths we carry forward. These aren’t just rules – they’re survival tactics, learned the hard way and honed over countless hours in the trenches of troubleshooting. To mark the new year, here are my 10 Rules of IT , distilled from experience and ready to face another year of tech challenges. 1. ALWAYS cover your own arse... When things hit the fan, you’d rather be safely tucked away in a blanket of plausible deniability or armed with the right documentation. Make it bulletproof. 2. ALWAYS ensure you can get back to where you started... Leaving a trail of digital breadcrumbs is essential, especially when navigating a maze of new changes. After all...